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Frequently Asked Questions



General requirements & Drivers Qualifications

Q: What are the general requirements to hire a car?
Q: Can anyone else other than myself drive the car?
Q: Does Hertz allow Additional Drivers?
Q: How much does it cost to add an additional driver?
Q: What deposits must be paid?


General terms of use and conditions

Q: Can I tow with a Hertz car?
Q: What happens if I drop the car at a different location other than indicated?
Q: What is the policy on off-road driving?
Q: Can I remove the seats from the vehicle?
Q: What happens if I return the car late?
Q:What happens if I return the car earlier?
Q: What if I have a problem with the car?
Q: What if I have an accident?
Q: May I travel abroad with the vehicle I have rented and what are the relevant formalities?
Q: If I accept the CDW or the SCDW am I covered for any loss that may arise?


About your online reservation

Q. How can I book a car on Hertz.gr?
Q. Can I choose a particular car brand or model?
Q. What is the minimum/maximum period for a car rental on hertz.gr?
Q. What is "Pre-pay online» and what "Pay on Return"?
Q. Which cards are accepted?
Q. Will I receive a confirmation for my reservation?
Q. Can I change my reservation? Is there a charge?
Q. Can I cancel my reservation? Is there a charge?
Q. What happens if I do not show up on the specified pick-up date and time? Is there a charge?
Q. Can I use a credit card to make a reservation that I am not the cardholder?
Q. What is Verified by Visa and Mastercard SecureCode?
Q. I have not enrolled my card for Verified by Visa/Mastercard SecureCode. Can I still make an online reservation?