General terms of use and conditions
FAQ Categories
General terms of use and conditions
Can I tow with an Autohellas-Hertz car?

No. Towing is a violation of the rental agreement and is not permitted under any circumstances.

What happens if I drop the car at a different location other than indicated?

When you change the return location a higher rate may apply. Please contact your local Autohellas-Hertz Reservations Office for details.

What is the policy on off-road driving?

Autohellas-Hertz vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is in violation of the rental agreement.

Can I remove the seats from the vehicle?

No, you are not allowed to remove any of the seats of the car.

What happens if I return the car late?

There is a 29 minute grace period. After the grace period has expired a full day’s charge will apply.

What happens if I return the car earlier?

In the case you return the car earlier than the agreed delivery date, there will be no refund.

What if I have a problem with the car?

If you should have the misfortune to suffer a breakdown, you should immediately contact 210 626 4646 / 210 94 61 044 (available 24/7). You must also contact your Autohellas-Hertz rental office.

What if I have an accident?

You should contact the police immediately, and then contact the renting location and advise them on the situation.

If I accept the CDW or the SCDW am I covered for any loss that may arise?

No, there are exceptions for damages which are not covered by any insurance. Such cases are single damages to the lower part of the vehicle, wheels and tires. Also not covered are damages due to driving on an improper road surface, towing another vehicle, transfer of explosives, rallying, etc. 

Be the first to discover our latest deals, our discounts and our new programs.
Thank you, you are one step closer before you start receiving our newsletter! Click the confirmation link we just sent to your e-mail.