General Terms & Conditions

AGE REQUIREMENT: For groups A, B, J and V2 drivers must be over 21 years of age. For any other vehicle group, min age of the driver must be 25.

PAYMENT METHOD: For all groups a valid Credit/Debit Card accepted by Autohellas-Hertz, must be shown for the pre-authorization of the renter's liability as well as the settlement of final rental charges (for non prepaid reservations).

DEPOSIT FOR GUARANTEE: For rentals in Greece, upon pick up of the vehicle, Autohellas-Hertz will preauthorise an amount from the driver's credit/debit card as a deposit for guarantee which will be fully refunded at the end of the rental, provided no other charges arise. Please note that the refund can take up to 14 days, depending on the issuing bank of the credit/debit card. The amount of the deposit varies according to the car group. Specifically:
  • A, B, J, V2:  € 350
  • C, D, F, H, K, L, P, W, M, V3, V4, V5:  € 500
  • E, EM, ZE, DE, FE, EE, N, O, NM, R, T, U, Y:  € 750
  • V, G, YL, 1, 5, 8, 8E, 9, SE:  € 1,250
  • YP, 3,9L, 9X, 9E:  € 3,000
DRIVING LICENSE: A valid driving license held for at least one year is required from the driver. For more information over the accepted Driving License per country of origin, please click here.

GRACE PERIOD: At the end of the agreed rental period, Autohellas-Hertz allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

TRAFFIC FINES: All fines resulting from the drivers conduct are born solely by the renter.

INSURANCE: All authorized drivers of Autohellas-Hertz vehicles are covered against damages from Fire to the rented vehicle, and Liability Insurance to Third Party death, injury, and property. Both coverages are subject to General Terms of the Hertz’s insurance contract with its Insurer.

COLLISION DAMAGE WAIVER (CDW-SCDW): The renters liability for damage to the rented vehicle, can be reduced, under the condition that the Greek Traffic Law is not violated, to a minimum charge of €650 for groups A, B, J, V2, €800 for groups C, D, F, H, K, L, M, P, R, T, W, €1,000 for groups E, EM, ZE, FE, DE, EE, N, O, NM U, V, Y, YL, 1, 5, 8, 8E, V3, V4, V5 €1,300 for group 9, SE and €3,000 for groups 3, 9L, 9X, 9E & YP, by paying 12€, 15€, €23,  €44 and €80 per day respectively. Damage to the underside of the car, the wheels and the tyres is not covered.

The renter may reduce the above liability to a minimum charge of €90 for groups A, B, J, V2, €175 for groups C, D, F, H, K, L, M, Q, P, R, T, W, €275 for groups E, EM, EE, I, N, O, NM U, V, Y, YL,1, 5, 8, V3, V4, V5 €300 for group 9 and €750 for groups 3, 9L & YP by paying an additional €7, €9 ,€15, €29 and €50 respectively per rental day.

THEFT PROTECTION (TP): Theft protection is an optional service which, if accepted, reduces the renter's financial responsibility in case of total theft of the Autohellas-Hertz vehicle to €650 for groups A, B, J, V2, € 800 for groups C, D, F, H, K, L, M, Q, P, R, T, W, €1,000 for groups E, EM, EE, DE, FE, ZE, I, N, O, NM, U, V, Y, YL, 1, 5, 8, 8E, V3, V4, V5 €1,300 for group 9, SE and €3,000 for groups 3, 9L, 9E,9X & YP by accepting a charge of € 6, € 9, € 12, € 18 and € 40 respectively per rental day. This excludes any thefts of personal effects.
SUPER COVER (SC): The renter can be fully covered (with zero excess) in case of total theft or damage to the Autohellas-Hertz vehicle, with a daily charge of €2 for groups A, B, J, €3 for groups C, D,F, H, K, L, M, P, R, T, W, €4 for groups E, EM, I, N, O, ΝΜ, U, V, Y, YL, 1, 5, 8, EE, ZE, FE, DE, 8E, €6 for group 9 and €15 for groups 3, YP, 9L, 9E, 9X provided that the renter has previously accepted the relevant coverage charges for CDW, SCDW, and TP , or has a reservation inclusive of these coverages. Damages caused to the underside, wheels, tyres and crystals of the vehicle are not covered by any insurance.

PERSONAL ACCIDENT COVERAGE (PAC): For a charge of €6 per day, Personal Accident Coverage can be obtained covering driver’s medical expenses resulting from an accident with the rented vehicle up to €1500 and for the loss of life or total/partial permanent disablement: up to €50,000.

INCIDENT ADMINISTRATION FEE (IAF): In case of an accident due to the renter’s liability, renter has the obligation to pay to Autohellas-Hertz a non refundable fee of €14 to cover administration expenses.

ADDITIONAL DRIVER/S: A charge of €5.00 per day has to be paid for each additional Driver.

AIRPORT CHARGE (ASC): The charge applicable to all airports in Greece is 6% except for «Eleftherios Venizelos» airport in Athens where the charge is 13%. The above percentages are calculated on the sum of charges excluding taxes and fuel charges.

GASOLINE / RE-CHARGE PRE-PAYMENT POLICY: For rental periods of 3 days or longer and at the start of rental, the renter is required to pre-pay the cost of any petrol in the tank of the vehicle to be rented. Upon return and only then, of the rented vehicle, the renter may request a refund of the cost for any remaining amount of fuel in the tank, which if less than that of initial pre-paid quantity, a Refuelling Service Charges will be applied.
For the electric car groups, the battery level of the vehicle upon return by the renter should at least 5%, which if less, the Re-charge Service Charge will be applied. Renter is fully responsible in case of loss or damage to the vehicle’s charging cable. This responsibility cannot be waived by any coverage package, unless the renters has accepted Super Cover (SC). Cost will vary depending on model and manufacturer.


BABY SEATS: Available on request with a daily charge of €4.5.

GPS: Available on request with a daily charge of €8.

SNOW CHAINS: Available on request with a daily charge of €8.

FLEET AVAILABILITY: The Company reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

COLLECTION / DELIVERY: Every collection or delivery which does not take place at a Hertz location shall be charged €14 (city rate). Outside the city limits there will be an additional charge of €0.60/km for categories A, B, J, €1.20/km for group 9, €1.80/km for groups 3, 9L, YP and €0.90/km for all other categories. The charge for every delivery or collection Outside Working Hours is €23.

ONE WAY RENTALS: Applicable between Autohellas-Hertz locations following a written authorization and a special charge agreement with Hertz.

ACROSS THE BORDER RENTALS: Allowed only with the prior written agreement with Autohellas-Hertz.

FERRY RESTRICTIONS: Allowed only with prior written agreement with Autohellas-Hertz. Please note that any damage to the vehicle in transit will be not covered by any insurance.

ROAD ASSISTANCE: Please contact Interamerican (24hrs service) tel: (+30) 210 626 4646 /(+30) 210 94 61 044. In case of immobilisation of an electric car due to low battery level the renter will be charged a fee of €25, for the transportation of the vehicle to the nearest Autohellas-Hertz charging point.

TAXES: All rates and charges in this brochure are subjected to V.A.T. At some offices a municipal tax of 0.5% is added to the rental rate. 
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