Start by filing in the required information in the "Make a Reservation" box found in the home page. These are:
• Pick-up and return date and time.
• The pick-up Autohellas-Hertz location. If the return location is different, please select the “I am returning this vehicle to a different location” tick box.
• The type of car you’d like to rent.
• The number of your Frequent Traveler card or, if you have, a promotional card.
On the second step, choose your preferred vehicle category and payment method and complete your reservation by filling in your personal data and credit card details.
Bookings are subject to a specific car group, which includes several different car models with similar features. You can ask for a specific model during the pick-up, whether it is available.
The minimum period for a car rental is 30 min and the maximum is thirty (30) days.
You can either choose to prepay the cost of your online reservation or pay at location.
You can prepay the cost of your reservation, by using your credit or debit card. Please note that in case of using a debit card to pre-pay your reservation cost, you will also be asked to present a valid credit card for during the pick-up of your car.
Alternatively, you can choose to pay at location, upon the delivery of your car from the location you chose during the reservation process. To complete the reservation of the car, you will need to enter your credit / debit card. Your card will not be charged, but we will just pre-authorize the amount of €30 plus VAT, as a guarantee in case of no-show upon the pick-up of the car.
Visa, Mastercard and American Express debit and credit cards are accepted. We do not accept prepaid cards.
Upon succesfull completion of your reservation, you will receive a confirmation email on the address you provided during your reservation.
You can only change your reservation’s pick up and drop off date, time and location, assuming the change concerns a location in the same city – up to 2 hours before the pick-up time you have put on your reservation. To make a modification in your reservation, click on the “Modify / Cancel” tab, found in the reservation box in the homepage and insert the reservation’s reference number (e.g. ABCD01012001) and the driver’s surname.
Please note that changes to the reservation are subject to a recalculation of the reservation’s cost, based on the availability and prices at the time the change is made.
For on-request reservations, you can only modify the drop off/pick-up location assuming the change concerns a location in the same city.
You cannot modify the selected vehicle category or the driver’s or credit card’s data. For these cases please cancel the reservation and make a new one. Please note that this may be subject to cancellation fees.
In case you do not show-up on the pick-up time that you provided during your reservation, with no prior written notification, Autohellas-Hertz has the right to cancel your booking after the end of a 29 minutes grace period and charge a no-show fee.
For prepaid reservations, your card will be refunded the amount of the reservation deducted by the no-show fee, of € 40 plus VAT.
For pay at location reservations, your card will be charged the amount of €30 plus VAT.
In both cases, the refund will be completed within two (2) working days.
No. In order to pick up the reserved vehicle, the card holder must present the card under which the reservation was made. The card holder will appear as the driver on the rental agreement.